Bharatpur Sainik Canteen ("we", "us") respects your privacy. This policy explains what information we collect through the Bharatpur Sainik Canteen mobile app and website, how we use it, and the choices you have.
Information we collect
- Account details: your name, mobile number and, if you provide it, email address, when you create an account or sign in with OTP.
- Delivery details: the addresses, pincode and phone numbers you save for deliveries.
- Order information: the products you order, payment method, order status and delivery history.
- Device and usage data: device type, app version, approximate location (only when you allow it) and in-app activity used to improve the service.
How we use it
- To process and deliver your orders and send order updates by SMS, WhatsApp or push notification.
- To verify your identity through one-time passwords.
- To provide customer support and handle returns or refunds.
- To improve the app, personalise offers and prevent fraud.
Sharing
We share information only with partners needed to serve you: delivery and courier partners, payment gateways (such as Razorpay), SMS/OTP providers and cloud hosting. We never sell your personal data.
Payments
Card and UPI details are handled directly by our PCI-DSS compliant payment gateway. We do not store your card number or UPI PIN.
Data retention and security
We keep your account and order records for as long as your account is active or as required by law. Data is stored on secured servers with encryption in transit.
Your choices
- Update your profile and addresses anytime from the Account section.
- Request deletion of your account by writing to [email protected].
- Opt out of promotional messages by replying STOP or contacting support.
Children
The service is intended for users 18 years and above.
Changes
We may update this policy from time to time. The latest version is always available in the app.
Contact
Questions about privacy? Email [email protected].